Remote Management as a Service

Proact – Remote management you can trust

Proact Remote Management as a Service provides robust remote management for any number of systems located anywhere in the world. With multiple storage appliances in different data centers, challenges arise in getting a single pane overview and unifying management. Proact has built up a large staff of flexible and highly qualified professionals to take responsibility for your proactive and reactive management. From our “twin” (redundant) network operation centres, we deliver all forms of high-value SLA based remote management services including general system management, support, migration services, and more.

Available Solutions

Remote Management
Remote Monitoring

Key Benefits

SLA BASED SERVICES

Proact’s RMaaS is based on clearly defined SLAs. Together with you we will identify what the goals and requirements of the service are, and build a plan for success. Clear agreements and communication paths mean a seamless integration of labor force, with a fluid and flexible approach. Proact is not just taking over tasks within the organization, but actually delivering a responsibility based service, as a true enterprise partner.
KEEP YOUR BUSINESS UP AND RUNNING

With exploding data sets and rapid movement to the cloud, flexibility is key to maintaining operational efficiency. Proact therefore can be a key player in filling these labor gaps, and in many cases, the right knowledge simply isn’t available in the market. Proact has built a practice around partnering with organizations for success in a rapidly changing world.
SCALE YOUR ENVIRONMENT QUICKLY

Over time, Proact has made a practice of hiring and maintaining a highly skilled workforce, who are flexible and always have the right knowledge levels . Leveraging this large labour force means we always have the right people for the job at hand. With a professional and caring attitude, Proact is ready to deliver what’s needed when it’s needed.
REAL-TIME TRACKING WITH INCONTROL PORTAL SOFTWARE

InControl Portal Software has been developed by Proact to provide a customer portal, describing the various aspects of the IT environment in terms of the SLA agreed upon. InControl is an SLA orchestration solution, which gives real-time status on availability, capacity and replications, backups and DR infrastructure.
MONTHLY REPORTING & INVOICING

Monthly reporting and invoicing are handled by InControl, which means customers have a transparent window into the contract and can always view the relevant aspects. InControl adds true value to the relationship and ensures 100% awareness of the environment being managed.