Essential functions and responsibilities
• QA of Presales documentation such as Customer Sizing Specifications
• Phone support with on-going opportunities to Presales and Sales team
• On-going MCS support and advice including internal service sizing
• Review of key assigned opportunities with Account teams
• To be responsible for the technical architecture and design of solutions sales, by providing accurate sizing, designs, bills of materials and professional services estimates
• To be responsible for the technical architecture and design of managed services contracts by providing accurate size, designs, bills of materials and professional services estimates using the managed services design and quoting process
• To provide architectural leadership and QA to technical consultants during the installation and testing phases, through attending design workshops, providing accurate statements of works, scope definition and test plans
• To work alongside the allocated service delivery manager and project manager in the delivery of the contract start up services for new managed service contracts
• To ensure infrastructure architecture and designs meet ISO27001 and PCI standards where appropriate, and work with the chief security officer to review and build in the necessary controls where required
• To attend vendor training and online workshops to keep abreast of new technologies and products
• To perform Quality Assurance review of proposals, designs, tender responses, bills of materials, statements of works and HLDs
• To host technical design and technical migration workshops for solutions implementations
• To work with customers to evolve and deliver new services to ensure the environments are supported and bring new business into the organisation
• To contribute to the work of the Continual Service Improvement of managed services and solutions sales for customers
• To take part in cross departmental working teams as required to meet organisational objectives
Personal Specification
| Personal Attributes Required | E/D* | Tested By |
| Qualifications | ||
| GCSE Grade C or above in English and Maths, or equivalent qualification | E | CV |
| NetApp NCDA qualification, or hold relevant skills and willingness to obtain | E | CV |
| VMware VCP certification, or hold relevant skills and willingness to obtain | E | CV |
| Cisco CCDA or higher network qualification, or hold the relevant skills | D | CV |
| Microsoft Messaging Certification: Designing Messaging Solutions with Microsoft Exchange Server 2007 or Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010 | D | CV |
| ITIL Practitioner Certification, or hold the relevant skills | D | CV |
| Experience & Knowledge | ||
| At least 18 months experience in Presales role | E | CV, Interview |
| At least 5 years’ experience in a technical hands on role, such as an implementation consultant or systems analyst | E | CV, Interview |
| Experience of working in a multiple site environment | E | CV, Interview |
| Experience of delivering medium to large IT transformation projects with multiple vendor technology | E | CV, Interview |
| Experience in NetApp SnapManager for SQL, Exchange, SMVI and Snapdrive products | E | CV, Interview |
| Experience of Microsoft Active Directory implementation and management | E | CV, Interview |
| Experience of Microsoft Exchange systems administration | E | CV, Interview |
| Experience of Microsoft SQL Server administration | E | CV, Interview |
| Strong knowledge of at least 2 of the following backup products: CommVaultNetbackupSyncsortBackupExecNetworkerTSMArcserve | E | CV, Interview |
| Strong knowledge of at least 2 of the following server systems: HP Servers/bladesIBM server/bladeCisco B & C class servers | E | CV, Interview |
| Working knowledge of LAN\WAN infrastructure using either Cisco or Juniper switches, routers and firewalls. | D | CV, Interview |
| Working knowledge of current network protocols and standards, including TCP/IP, DNS, and DHCP | E | CV, Interview |
| An Awareness of Industry security best practise and have worked in a ISO 27001 or PCI DSS controlled environment | D | CV, Interview |
| To be able to design services, infrastructure build and configuration guides with an awareness of vulnerabilities and security best practise and to be able to specify a “hardening process” in line with vendor best practise and security bodies such as the NSA or NIST. | E | CV, Interview |
| Experience of drafting clear and comprehensive documentation to support technical implementation and administration processes. For example the creation of a SoW or High Level Design. | E | CV, Interview |
| Experience of dealing directly with customers at senior level | E | CV, Interview |
| Experience of working in a flexible team environment | E | CV, Interview |
| Skills | ||
| Ability to prioritise multiple tasks and manage own time, with an organised approach. | E | CV, Interview |
| Ability to prioritise tasks, issues and risks across a number of opportunities to deliver quality designs and proposals that demonstrate the thoroughness of the solution. | E | CV, Interview |
| Ability to follow documented procedures such as sizing and design guides. | E | CV, Interview |
| Problem-solving abilities and experience with problem management and resolution | E | CV, Interview |
| Understanding and experience of IT industry change control process | E | CV, Interview |
| Understanding of business issues that may affect delivery of projects and solutions | E | CV, Interview |
| Excellent communication skills, with the ability and willingness to communicate in a clear manner to customers and the business | E | CV, Interview |
| Self-motivation, independent-mindedness and ability to use initiative to highlight issues and propose new/different solutions | E | CV, Interview |
| Ability to identify and highlight potential new opportunities to sales team | E | CV, Interview |
| Ability to influence external partners relevant to the business | E | CV, Interview |
| Ability to develop key relationships within the vendors community | E | CV, Interview |
| Ability to asses a situation or problem and then to take/recommend the appropriate actions | E | CV, Interview |
| Ability to mentor Junior members of the team | E | CV, Interview |
| Ability to act as a technical escalation point for all team members | E | CV, Interview |
| Ability to deal with varied situations with limited guidance | E | CV, Interview |
| Ability to create an environment which allows people to improve the way they work | E | CV, Interview |
| Ability to work successfully with a wide range of people | E | CV, Interview |
| Willingness to adapt to change | E | CV, Interview |
| Willingness to travel as required | E | CV, Interview |
| Willingness to work outside normal working hours, as required | E | CV, Interview |
Benefits
- Private Comprehensive health care cover with AXA
- Company pension Scheme
- 25 Holidays
- 3 charity days fully paid/ year
- Option to purchase another 5 days Annual leave
- Company Laptop and Mobile phone
