Daily operations and routines:

  • Requirements and Order Management
    • clarification of open questions with the sales department
    • documentation/refinement of tasks and customer requirements
    • Creation of SoW documents and project descriptions
    • order validation/review
  • Resource Planning and Scheduling
    • Identification, assignment and scheduling of appropriate technical resources
    • Arrangement and administration of dates with both customers and consultants
    • Partially, external delegation of dispatching tasks
  • Work Order Administration
    • creation/update of work orders in our ERP solution (Microsoft Navision)
    • approval of billable working hours and billing support
    • budget and project controlling (e.g. monitoring budget warnings)
  • Ticket Administration
    • Operational responsibility for dispatching tickets (monitoring, status updates…)
  • Communication
    • Support and co-ordination in case of incidents
    • Professional email and phone communication with customers
    • Cross-department co-ordination
  • Bid Management
    • Bid handling for consulting services (e.g. submission of bids, quoting)

Skill requirements:

  • German: very good in spoken and written
  • excellent organisational skills
  • readiness of mind
  • accurate attitude to work
  • high reliability
  • ability to work autonomously
  • basic understanding of IT terms, products and services
  • at least 2 years work experience in some of the above work areas
  • ideally: work experience in the IT