City of Copenhagen
Reducing incident response times from hours to minutes
Out of hours monitoring and alerts
When a critical event occurs outside normal working hours in the City of Copenhagen's vast IT infrastructure, the IT department, Koncern IT, makes sure that it's handled and resolved before the city's 27,000 IT users arrive at work the next morning.
With an IT network that connects the city's 1,700 locations to thousands of hardware components and software solutions, it's vital that an efficient and effective monitoring process is in place. Koncern IT wanted to find an agile, fail-fast approach to resolving incidents out of hours, to combat the limitations presented by its budgetary and resource restraints.
Selected hardware components will be monitored out of hours
Issues can be fixed in minutes rather than hours
Selected people contacted by phone when events happen
Service downtime avoided even during initial adoption
Monitoring processes have become much simpler
Solution was designed and implemented within 14 days
As Koncern IT had to manage such a complex infrastructure, crashes were always going to happen from time to time. With a streamlined workforce and strict budget requirements to adhere to, the IT department sought a monitoring solution to help fix problems that happened outside of working hours. By introducing such a service, Koncern IT hoped to ensure that services were available as soon as IT users arrived at work.
Koncern IT has chosen to partner with Proact who will monitor critical events in the municipality’s IT infrastructure. By adopting a bespoke version of Proact’s Premium Support, Koncern IT can have peace of mind that critical events, in both server and storage systems, and on the network, are detected and handled outside normal working hours.
Working with Proact provides us with assurance against unpleasant surprises first thing in the morning.
Read the full case study
Discover why Cranfield University chose Rubrik for disaster recovery to the cloud and simplified data management
Proact introduces critical storage infrastructure to meet modern capacity and speed demands
University of Bath
Presented with the challenges of an ageing spinning disk storage system, which included escalating maintenance costs and increasing failure rates, the University of Bath instigated a Proof of Concept (PoC) to make sure it found a best-fit storage solution
Water Authority Rivierenland
Discover more about the water authority's transition from Exchange 2010 to Exchange 2016, its upgrade to Active Directory 2016, and its migration to a new Windows 10-based VDI
In order to become more self-sufficient, Woonconcept needed to figure out what to do themselves and what should be outsourced. See what decision they made in this case study
How to get the most from IT automation
This webcast has been designed to help you establish a roadmap to implement automaton faster and more simply
To ensure business continuity across all parts of the world, Holland Colours sought an IT partner for complete support of its infrastructure
Put your business’ foundations in expert hands
This whitepaper will reveal how any enterprise can secure the expert support it needs to maintain Oracle databases - the very building blocks of modern business
Learn why Howard Kennedy chose Proact's Storage as a Service to support future growth
Find out how Proact delivered an infrastructure makeover which improved reporting speed and performance
Did you get into IT to fix leaky pipes?
“We joined the Navy To see the world And what did we see? We saw the sea” – Irving Berlin,...