City of Copenhagen
Reducing incident response times from hours to minutes
Out of hours monitoring and alerts
When a critical event occurs outside normal working hours in the City of Copenhagen's vast IT infrastructure, the IT department, Koncern IT, makes sure that it's handled and resolved before the city's 27,000 IT users arrive at work the next morning.
With an IT network that connects the city's 1,700 locations to thousands of hardware components and software solutions, it's vital that an efficient and effective monitoring process is in place. Koncern IT wanted to find an agile, fail-fast approach to resolving incidents out of hours, to combat the limitations presented by its budgetary and resource restraints.
Selected hardware components will be monitored out of hours
Issues can be fixed in minutes rather than hours
Selected people contacted by phone when events happen
Service downtime avoided even during initial adoption
Monitoring processes have become much simpler
Solution was designed and implemented within 14 days
As Koncern IT had to manage such a complex infrastructure, crashes were always going to happen from time to time. With a streamlined workforce and strict budget requirements to adhere to, the IT department sought a monitoring solution to help fix problems that happened outside of working hours. By introducing such a service, Koncern IT hoped to ensure that services were available as soon as IT users arrived at work.
Koncern IT has chosen to partner with Proact who will monitor critical events in the municipality’s IT infrastructure. By adopting a bespoke version of Proact’s Premium Support, Koncern IT can have peace of mind that critical events, in both server and storage systems, and on the network, are detected and handled outside normal working hours.
Working with Proact provides us with assurance against unpleasant surprises first thing in the morning.
Read the full case study
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