City of Copenhagen

Reducing incident response times from hours to minutes

Tailored service

Tailored service

Selected hardware components will be monitored out of hours

Response times

Response times

Issues can be fixed in minutes rather than hours

Escalation

Escalation

Selected people contacted by phone when events happen

High availability

High availability

Service downtime avoided even during initial adoption

Simplified operations

Simplified operations

Monitoring processes have become much simpler

Fast implementation

Fast implementation

Solution was designed and implemented within 14 days

The challenge

The challenge

As Koncern IT had to manage such a complex infrastructure, crashes were always going to happen from time to time. With a streamlined workforce and strict budget requirements to adhere to, the IT department sought a monitoring solution to help fix problems that happened outside of working hours. By introducing such a service, Koncern IT hoped to ensure that services were available as soon as IT users arrived at work.

The solution

The solution

Koncern IT has chosen to partner with Proact who will monitor critical events in the municipality’s IT infrastructure. By adopting a bespoke version of Proact’s Premium Support, Koncern IT can have peace of mind that critical events, in both server and storage systems, and on the network, are detected and handled outside normal working hours.

Working with Proact provides us with assurance against unpleasant surprises first thing in the morning.

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