Support service adds key skills and relieves burden on IT operations team
At mobile service provider Three Scandinavia, the drive for continuous improvement and streamlining operations is deep-rooted. This dedication is perfectly illustrated by the company’s highly efficient on-premises IT operations. A self-reliant company culture has served Three well, although this does not preclude seeking outside assistance: Proact was engaged to manage data centre backup.
The right expert skills
always available. No need for recruitment.
Contract with fixed monthly fee facilitates budgeting.
Proact’s service desk is available 24 hours, each day of the year.
The IT operations team must no longer spend time on daily backup routines.
Service delivery can easily be adapted to current needs.
At Three Scandinavia, central IT operations are managed by a small workgroup of 9-10 people.
When one team member, responsible for the backup solution, was about to leave the company, it faced a need to recruit or train another person to acquire corresponding expert skills. Doing so was an apparent challenge.
Proact Premium Support+, an extended support service where Proact manages all regular backup operations for Three’s data centres in Sweden.
Vi är flexibla och även Proact är väldigt flexibla när det gäller hur vi ska jobba tillsammans. Även om mycket står i våra skriftliga avtal så uppstår ärenden där det inte är självklart var ansvaret ligger och då hittar vi alltid en lösning som blir bäst för båda parter.
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