Three Scandinavia

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Skills supply

Skills supply

The right expert skills always available. No need for recruitment.

Cost control

Cost control

Contract with fixed monthly fee facilitates budgeting.

Availability

Availability

Proact’s service desk is available 24 hours, each day of the year.

Unburdening

Unburdening

The IT operations team must no longer spend time on daily backup routines.

Flexibility

Flexibility

Service delivery can easily be adapted to current needs.

The challenge

The challenge

At Three Scandinavia, central IT operations are managed by a small workgroup of 9-10 people.
When one team member, responsible for the backup solution, was about to leave the company, it faced a need to recruit or train another person to acquire corresponding expert skills. Doing so was an apparent challenge.

The Solution

The Solution

Proact Premium Support+, an extended support service where Proact manages all regular backup operations for Three’s data centres in Sweden.

Vi är flexibla och även Proact är väldigt flexibla när det gäller hur vi ska jobba tillsammans. Även om mycket står i våra skriftliga avtal så uppstår ärenden där det inte är självklart var ansvaret ligger och då hittar vi alltid en lösning som blir bäst för båda parter.

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