Proactive monitoring
Secure, remote monitoring and support from round-the-clock Network Operations Centres.
Expert support
One point of contact available 24/7, backed by XLAs to ensure service quality.
Continual improvements
We provide patches, upgrades, health checks and service reviews.
The challenge
In order to service its tenants sufficiently, Woonconcept needs 24/7 access to its data. Previously, Woonconcept managed the storage and backup environment. The IT department, consisting of ten employees, handled this in a reactive manner. Because of this, potential capacity problems weren’t noticed in time, which sometimes resulted in downtime. Woonconcept is now slowly working towards becoming more coordinated and organised.
The solution
Proact provided a range of advanced services from its extensive portfolio of infrastructure and cloud solutions; Disaster Recovery as a Service (DRaaS) and Service Management for Storage and Backup. These data management services are part of a broad spectrum of secure, available and flexible Managed Cloud Services. All of these are built on proven technology, complemented by Proact’s expertise and experience, which is accessible on a 24/7 basis.
What I particularly like about Proact’s services, is that they are always willing to go the extra mile.