Contracts Administrator – UK

Contracts Administrator – UK

Chesterfield

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About Proact

Proact is Europe’s leading independent data centre and cloud services provider. By delivering flexible, accessible and secure IT solutions and services, we help companies and authorities reduce risk and costs, whilst increasing agility, productivity and efficiency. We have completed over 5,000 successful projects around the world, have more than 3,500 customers and currently manage in excess of 100 petabytes of information in the cloud.

Role and Responsibilities

  • Processing contracts in accordance with documented company guidelines, ensuring accuracy at all times.
  • Producing and issuing customer documentation
  • Establishing and maintaining contract databases and other records systems to track contracts coming up to renewal
  • Be confident in liaising with internal customers/external suppliers to investigate queries, provide assistance and advice as necessary, tailoring the approach to meet the needs of different groups/individuals at all levels of the organisation
  • Obtain appropriate documentation in relation to purchases, including POD's, support contract information, serial numbers & update systems accordingly
  • Requesting information and prices from suppliers & provide updates as appropriate to all stakeholders.
  • Assisting in the development, implementation & documentation of internal processes
  • Highlight opportunities for changes to working practices and procedures
  • Undertaking continuing personal and professional development to meet the demands of the job

Qualifications Required

  • GCSE Grade C or above in English and Maths, or equivalent qualification
  • NVQ Level 2 or above in Office Administration or equivalent qualification/experience

Experience Required

  • Recent administrative experience
  • Experience of working in a customer services and/or support environment
  • Excellent administrative skills
  • Excellent customer service skills
  • Excellent organisational skills
  • Excellent written and oral communication skills

Person Specification

  • Be self-motivated and have the ability to use own initiative to see what needs doing, rather than waiting to be asked or told
  • Be honest and trustworthy, with the ability to maintain confidentiality
  • Able to deal confidently and proactively with colleagues & suppliers on email & telephone, both within the UK & across Europe
  • Ability to use Windows based software, to include Excel, Word and Email & financial software such as Navision.
  • Ability to consistently demonstrate a professional, friendly and approachable attitude, even when under pressure.
  • Work to meet tight deadlines with the ability to prioritise work as required, understanding key dates within the business

Company Benefits

  • 25 days Annual Leave
  • Competitive Salary
  • Contributory Pension
  • Private Health care with free pure gym membership
  • Laptop
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