Managed Cloud Services (MCS) Engineer-UK

Managed Cloud Services (MCS) Engineer-UK



Job Overview

A MCS Engineer is responsible for the maintenance and enhancement of our multitenant infrastructure and services. We are seeking a systems expert with operational experience with Microsoft technologies, Linux Operating Systems, Hypervisors and Storage platforms. This is a technical ‘hands on’ challenging position that requires a multitude of skills.   Your skills will be put to use in new service deployments, service improvements, troubleshooting and planning and implementing technical changes.  This is an ideal opportunity for a skilled IT engineer to make their mark in the cloud.

Job Responsibilities

  • To work with technical colleagues in the MCS team deploying new technology and services for customers
  • Liaise with Service Delivery Managers and third parties in order to resolve issues, plan and carry out changes to customer services and infrastructure
  • Troubleshoot 4th line technical problems, identify and implement workable solutions, keeping key parties informed of progress and resolution
  • Proactively identify re-occurring problems and suitable mechanisms for minimising these, documenting all configurations
  • Ability to research ideas and concepts in order to source suitable technical solutions or to resolve complex problems.
  • To keep abreast of developments in IT in order to enhance existing services and future developments.

Experience Required

  • Three (3) years of enterprise Systems Administration experience required

Three of the following required

  • Qualified in VMware ESXi (or many years of experience)
  • Expert in leveraging NAS and SAN storage. (Particularly Netapp and vSAN)
  • Expert in Load Balancing with Citrix Netscaler
  • Expert in MS Server 2008/12, AD, SQL and Exchange
  • Expert in Enterprise Backup (Commvault, Veeam, Zerto)

Desired experience

  • Security and automation in virtual environments (Trend DSM or Vmware NSX/Orchestrator/vDirector)
  • Previous Experience in a Service Provider environment
  • Hands on experience in a large IT environment (multinational / multisite)
  • Previous ITIL and SLA based support experience
  • Previous experience taking part in technical escalations
  • Proven ability remaining calm and thinking clearly during challenging technical issues.

Ideal Qualifications

  • Bachelor's degree or equivalent
  • Redhat certified
  • Microsoft Certified
  • Citrix Certified
  • VMware Certified
  • NetApp Certified

Company Benefits

  • 25 Days annual leave
  • Contributory pension
  • Private Medical Scheme
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