Service Delivery Manager – Netherlands

Service Delivery Manager – Netherlands

Utrecht

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About Proact

Proact is Europe’s leading independent data centre and cloud services provider. By delivering flexible, accessible and secure IT solutions and services, we help companies and authorities reduce risk and costs, while increasing agility, productivity and efficiency. We have completed over 5,000 successful projects around the world, have more than 3,500 customers and currently manage in excess of 100 petabytes of information in the cloud.
We employ over 800 people in 15 countries across Europe and North America. Founded in 1994, our parent company, Proact IT Group AB (publ), was listed at Nasdaq Stockholm in 1999 (under the symbol PACT).

The department

The Service Delivery Manager (SDM) works within the Service Delivery Management department, where SDMs work together at Benelux level. The SDM team approaches its tasks in a purposive manner. with a "can do" mentality. You will report directly to the Service Delivery Director and work closely together with the colleagues of the operational and commercial branches.

Job description

The Service Delivery Manager is responsible for (monitoring) the quality of services provided to Proact's customers. The Service Delivery Manager is responsible for coordinating the provision of service as agreed and for maintaining this up-to-date. He/she ensures that the service complies with the SLAs, but above all that the expectations of the customer are met. For this, the Service Delivery Manager manages the expectations of the customer, the implementation of the service provision and initiates measures to improve provision of service to the customer. All this is performed in proper balance with the services purchased.

In addition to bearing responsibility for a set of customers on a daily basis and also for the appurtenant substantive control of the operational departments / external partners, , you are also involved with the development of documentation and innovations in the service provision.

Together with our sales colleagues, you will be involved in the commercial development of the accounts that you are responsible for.

Job requirements

The Service Delivery Manager has higher education or equivalent ability and a service mentality, with a focus on quality. In the role as a "Trusted Advisor", the SDM envisions additional opportunities at the customer.
The Service Delivery Manager has extensive experience with ITIL and service management processes. He/she is able to properly turn customer needs into specific Proact services. It is therefore necessary to understand the technology on a conceptual level. The underlying technology for our services includes infrastructure solutions, data management solutions and integration with public cloud solutions.

In performing the daily tasks, the Service Delivery Manager will require good communication skills and bear end-to-end responsibility for the services provided by Proact towards the relevant customers. A certificate of conduct is required.
We estimate that proper fulfillment of this role requires 3 – 5 years of experience.

Proact offers

A great job on a team of motivated professionals, with the opportunity to grow together with our ambitious organisation. You will be working in a pleasant atmosphere and have the chance to continuously work at the frontier of new and appealing technologies. This is set against an excellent package of pay and employee benefits. The salary will depend on your level of education and work experience.

Career opportunities

Every 6 months, we will discuss your options and ambitions in a performance and assessment review. We invest in our staff, for example in the form of level-raising training programmes and courses on specific subject matter or geared towards personal development. This will benefit both you, individually, as well as our organization as a whole. In the first place, advancing to a higher position will mean you will have more responsibilities, but also the content of your job may change entirely. We encourage you to seize every opportunity you are presented with and show initiative in this regard.

More information

If you believe you have it in you to work for a prominent, proactive organisation, then send your CV and a letter motivating what it is that makes you proactive, to the Human Resources department. Email: hr@proact.nl.

Read about the position in Dutch

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