The attention yours need to provide the protection you deserve
Affordable. Effective. Necessary
Your firewalls are one of your network's first and most important lines of defence against an evolving threat landscape. Breaches can lose you money and data, damage your reputation and cause compliance issues. Yet few organisations' teams have the vendor-specific knowledge or time to manage their firewalls properly. To be effective, your firewall needs constant attention. We have the resources and in-depth experience to provide monitoring or management, affordably and to agreed service levels.
Flexible, expert support
We offer two different firewall support packages, depending on the level of help you have and the help you'd like. Both packages are based on the ITIL framework for managing IT services, to ensure best practice. Both are delivered remotely by our experienced and certified experts working in our SOC (Security Operations Centre). You can choose either option on a 24/7 or business hours basis.
Monitoring and more
The first support package we offer is called Premium Support+. It involves proactive device monitoring, automatic alerts and help fixing issues. We recommend this level of support if you already have IT administrators but want to get more from your firewalls. When you need help, we can escalate to preferred colleagues, vendors or break/fix suppliers, and we can also deal with pre-agreed high-priority alerts on your behalf.
If you have no dedicated administrators, or simply want your firewalls to offer the best protection, we recommend our fully-managed support option, Service Management. In addition to the monitoring offered in Premium Support+, we'll take full responsibility for managing your devices. We'll modify configurations, perform updates and resolve incidents. We'll also recommend improvements and conduct service reviews.
Why choose Proact for security?
We operate 24 data centres and protect over 100PB of customer data in Europe's largest private cloud. Our team of security specialists understand today’s threat landscape and enterprise security best practice. Perhaps just as important as our experience is our 'can do' attitude, which has seen us be selected as trusted security partner ahead of better-known, larger security specialists.
From our experienced and certified security professionals
Choose the level of support and management you need
Service level agreements govern availability & support
Leverage our economies of scale, instead of hiring in-house
The best technology
Market-leading vendors such as Cisco, Juniper & Palo Alto
Access a portal securely hosted in our SOC
Get in touch
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