24/7 monitoring, support and incident management assistance
A watchful eye and a helping hand
Support often comes in the shape of help when you ask for it. But many organisations we speak to prefer a little bit extra. Premium Support+ ensures you get 24/7 remote monitoring and support for your chosen estate. Our experts act as virtual members of your team, and will contact you if any issues arise. We then help you fix them, providing break/fix fault co-ordination and resolution. This means your team has more time to focus on your users.Download the brochure
What our customers had to say
We need support, that’s quite clear, because we cannot have all the expertise in-house. But we found that direct contacts with the supplier were slow, whereas now we can always depend on a fast response from Proact. In terms of everyday support - we see that Proact puts a lot of time and energy into solving our problems.
Wouter Van der Baan, IT Manager, AutoBinck
We are pleased to have Proact as a partner. We deal with people we know, and things always go well when we contact them for support.
Mikael Karlsson, Systems Engineer, SCAN COIN
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Organisational growth meant data growth at GemCC, so the municipal institution came to trusted advisor Proact for a solutionLearn more
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