24/7, enterprise-class, multi-vendor support
The only company you should be speaking to
Talking to multiple hardware and software vendors when your organisation needs to quickly resolve a serious IT issue can suck your own team's precious time. The problem can become exacerbated if parties start pointing the finger at one another. With our Premium Support package, there's only one company you need to speak to should things go wrong – us. Whatever the time of day, you'll receive immediate support in your local language. We'll assemble our specialist teams, speak to vendors on your behalf, diagnose the problem and help you resolve it as quickly as possible.
What our customers had to say
The transition to Proact's solution went incredibly smoothly and our expectations of the managed service support have been significantly exceeded. We have found the service desk members we speak to are incredibly keen to support us. It feels like a weight has been lifted from my technical team who have been unanimous in their positive comments of the relationship and support from Proact.
Dr Nick Moore, Director of Library Technology and Information Services, University of Gloucestershire
Proact’s Service Management allowed us to achieve a higher level of service at over 50% lower than the cost of an internal team.
Brian Coburn, Group IT Manager, Stagecoach
Working with Proact has given us complete peace of mind that our information is in safe hands. Having them manage our systems
round-the-clock has taken away many of the challenges associated with managing our IT, and allowed us to focus on what matters most – ensuring the success of our business.
Andrew Langford, Group ICT Director, Auxillis
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City of Copenhagen
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