Service Management for Networks
24/7 enterprise-class monitoring, management and support
Networks are complex. Our solution is simple
Do you want help operating and managing your network, without having to increase headcount or significantly add to already-stretched budgets? Does your organisation demand it? By providing 24/7 remote monitoring, management and support, our experts remove the burden of day-to-day network operation, so you're free to deploy your skilled staff to strategic projects that progress your organisation.
Monitoring & management
We provide enterprise-class monitoring, management and support for a full range of Cisco networking devices and Palo Alto firewalls. We also provide a monitoring and alerting service for many other manufacturers. We'll monitor their operational status, their statistics and alerts and provide real-time information, including fault history by device and site-specific information.
Alerts & resolution management
We can pass on any important alerts – including threshold breaches – when necessary, allowing you to keep tight control of the network. But one of the benefits of Service Management, our fully-managed support package, is that we can act on alerts, manage any fault resolution and apply changes within a service level agreement.
Visibility & control
We will also review device health, including operating system and patch levels, and where appropriate apply updates for operational or security purposes within an agreed change control process. We will send any alerts – including threshold breaches – to our NOC (Network Operations Centre) and also to you, so you can maintain both visibility and control.
What is Service Management?
Service Management is our most comprehensive support package, where we take responsibility for almost every aspect of your chosen estate. By taking care of incident, problem and change management, as well as all monitoring and patching, we can ensure that your organisation gets the very best out of its network, whilst freeing your team to focus on delivering strategic projects.
We don't just manage networks. We provide a full range of managed services for the IT infrastructure networks underpin. Not only does that mean we can manage networks more effectively. It also means that we could provide you with solutions that cover different areas of IT, improving quality and simplifying troubleshooting and billing.
The attention your network needs
A team of experts working 24/7. Just one point of contact
Choose what's covered. Scale up/down as your needs change
Local data centres, SOC monitoring & ISO27001 certification
Get a dedicated 24/7 team on pay-per-device basis
Free your team
To work on strategic, innovative projects, or help end users
Agreed service levels
Governing response times and satisfaction
Get in touch
WAN as a Service
WAN as a Service
Reliable, fast & secure connections thanks to orchestrated platforms we monitor & manage for you, 24/7
Wi-fi as a Service
Wi-Fi as a Service
24/7 managed wireless to provide fast, reliable Internet access one site or hundreds
LAN as a Service
LAN as a Service
Not only do we provide the hardware, we also provide the expertise to monitor & maintain it
Is data your attacker’s advantage or yours?
Here we discuss how SIEM systems can be used to gain access to & analyse key information to create predictive models for future cyber attack patterns
Understanding threat sources
This whitepaper from offers best practices for using SIEM to identify, track & respond to malicious actors in your network
Cyber vigilance: A guide to maximising resources for 24/7 threat protection
Uncover the value of a security operations centre & how you can gain easy & resource-efficient access to 24/7 threat protection services
Managing multicloud: Getting the fundamentals right
Multicloud is a new concept for many organisations, yet it describes a trend that’s been in place for many years....
Cyber knowledge know-how: staying current in a fast-changing cyber landscape
This report examines how, in today’s complex threat landscape, IT security is everyone’s job
007 ways to upskill your cyber special agents
This article looks at the common concerns of outsourcing and considers what skills you should retain in-house and where you may need help
Which superpowers does a security hero need to have?
Take this quiz to test how well prepared you are to lead your business to security success
Essential cyber security skills
Use this scorecard to ensure you have access to the range of skills you need to manage security with confidence
Cyber knowledge know-how
This report examines how, in today's complex threat landscape, IT security is everyone's job
In order to become more self-sufficient, Woonconcept needed to figure out what to do themselves and what should be outsourced. See what decision they made in this case study