Service Management for Networks

24/7 enterprise-class monitoring, management and support

Networks are complex. Our solution is simple

Do you want help operating and managing your network, without having to increase headcount or significantly add to already-stretched budgets? Does your organisation demand it? By providing 24/7 remote monitoring, management and support, our experts remove the burden of day-to-day network operation, so you're free to deploy your skilled staff to strategic projects that progress your organisation.

Monitoring & management

Monitoring & management

We provide enterprise-class monitoring, management and support for a full range of Cisco networking devices and Palo Alto firewalls. We also provide a monitoring and alerting service for many other manufacturers. We'll monitor their operational status, their statistics and alerts and provide real-time information, including fault history by device and site-specific information.

 

Alerts & resolution management

Alerts & resolution management

We can pass on any important alerts – including threshold breaches – when necessary, allowing you to keep tight control of the network. But one of the benefits of Service Management, our fully-managed support package, is that we can act on alerts, manage any fault resolution and apply changes within a service level agreement.

Visibility & control

Visibility & control

We will also review device health, including operating system and patch levels, and where appropriate apply updates for operational or security purposes within an agreed change control process. We will send any alerts – including threshold breaches – to our NOC (Network Operations Centre) and also to you, so you can maintain both visibility and control.

What is Service Management?

What is Service Management?

Service Management is our most comprehensive support package, where we take responsibility for almost every aspect of your chosen estate. By taking care of incident, problem and change management, as well as all monitoring and patching, we can ensure that your organisation gets the very best out of its network, whilst freeing your team to focus on delivering strategic projects.

Why Proact?

Why Proact?

We don't just manage networks. We provide a full range of managed services for the IT infrastructure networks underpin. Not only does that mean we can manage networks more effectively. It also means that we could provide you with solutions that cover different areas of IT, improving quality and simplifying troubleshooting and billing.

 

Benefits

The attention your network needs

The attention your network needs

A team of experts working 24/7. Just one point of contact

Flexible

Flexible

Choose what's covered. Scale up/down as your needs change

Secure

Secure

Local data centres, SOC monitoring & ISO27001 certification

Cost-effective

Cost-effective

Get a dedicated 24/7 team on pay-per-device basis

Free your team

Free your team

To work on strategic, innovative projects, or help end users

Agreed service levels

Agreed service levels

Governing response times and satisfaction

Get in touch