Service Management

Fully-comprehensive, 24/7 management of your chosen service

Unleash the potential of your technology, team and business

Service Management offers comprehensive, round-the-clock management for a wide variety of technologies. It enables you to enjoy efficient, fast and effective IT monitoring, support and incident resolution, without the huge costs. Our experts will take care of everything for you – for known, affordable monthly subscriptions, instead of the huge capital outlay associated with expanding your own team and infrastructure.

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A trusted partner

A trusted partner

We don't just design and deploy complex IT systems and services. We're also known for our ability to manage them. We enable our customers to focus on what they do best while they receive a level of service that most in-house IT teams would struggle to manage. We employ over 450 technical specialists across Europe, trained and certified in the broadest range of technologies, and we give you 24/7 access to the skills needed to get the best out your IT.

What's included?

What's included?

The service covers 24/7 monitoring, support and incident resolution, backed by service level agreements (SLAs), plus a whole host of other operations to make sure your chosen estate – and the service you receive from us – is constantly tweaked, tuned and optimised. In addition to your own Service delivery manager, you have access to 24/7 help desks, your own support portal and our secure, intelligent monitoring platform.

Focused on your business needs

Focused on your business needs

We manage your chosen estate in line with ITIL (The Information Technology Infrastructure Library), a set of IT service management practices focused on aligning IT services with business needs. These include incident, problem & change management, as well as service reporting, health checks & release management, and more.

Secure, intelligent monitoring

Secure, intelligent monitoring

Our monitoring platform enables us to provide secure, remote monitoring and support. It incorporates multiple, 24/7 Network Operations Centres and the following main elements: A remote hub collecting information from your relevant servers, a primary hub collating events, alerts and statistics, and a secondary hub providing failover resilience. Plus a self-service portal gives you visibility of everything in near real-time.

Benefits

Available

Available

24 hours a day, 365 days a year. Backed by SLAs

Cost-effective

Cost-effective

A monthly subscription instead of an expensive in-house team

Drives business

Drives business

Thanks to optimised service and freed up IT team

One point of contact

One point of contact

Your own service delivery manager to coordinate everything

Incidents. Resolved

Incidents. Resolved

We'll restore operation. SLAs govern our response times

Accessible

Accessible

Self service portals for monitoring and support

Secure

Secure

Secure support links. ISO20071-certified data centre

Flexible

Flexible

Configure your own alerts, notifications & service levels

Continually improves

Continually improves

Includes patches, upgrades, health checks & service reviews

What our customers had to say

NHS Lanarkshire is looking forward to working with Proact on the Service Management and support of the infrastructure for TrakCare, our critical patient administration solution.

Barry McCalister, Head of Applications, NHS Lanarkshire

Proact’s Service Management allowed us to achieve a higher level of service at over 50% lower than the cost of an internal team.

Brian Coburn, Group IT Manager, Stagecoach

E-business is running 24/7, therefore service availability is a key factor for us. It is also important that our partners are competent and willing to work with us on new development projects. In addition to infrastructure management, Proact is also offering us the ability to work with our development team.

Hele Hammer, CEO, Telema

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