Service Management

Comprehensive, 24/7 management of your chosen technology

Unleash the potential of your technology, team and business

Service Management offers comprehensive, round-the-clock management for a wide variety of technologies. It enables you to enjoy efficient, fast and effective change and release management, as well IT monitoring, support and incident resolution, without the huge costs. Our experts will take care of everything for you – for a known, affordable monthly subscription, so that your team can focus on users and innovation projects, instead of having to manage your environment.

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A trusted partner

A trusted partner

We don't just design and deploy complex IT systems and services. We're also known for our ability to manage them. We enable our customers to focus on what they do best, while our expertise and vigilance ensures you get the best from your environment, weather it is located in your site or the Public Cloud. Our technical specialists across Europe are trained and certified in a broad range of technologies, giving you 24/7 access to the skills you need.

What's included?

What's included?

Service Management covers 24/7 change and release management, as well as monitoring, support and incident resolution, backed by service level agreements (SLAs). The service you receive from us is constantly tweaked, tuned and optimised. In addition to a named service delivery manager, you have access to a 24/7 Service Desk, a support portal and our secure, intelligent monitoring platform.

Focused on your business needs

Focused on your business needs

We manage your chosen estate in line with ITIL (The Information Technology Infrastructure Library) framework, a set of IT service management practices focused on aligning IT services with business needs. These include incident, problem & change management, as well as service reporting, health checks & release management, and more.

Secure, intelligent monitoring

Secure, intelligent monitoring

Our monitoring platform enables us to provide secure, remote monitoring, alerting and trending of your environment. It’s made up of multiple network operations centres and the following main elements: A remote hub collecting information from your relevant devices, OS and software, a primary hub collating events, alerts and statistics, and a secondary hub providing failover resilience. Plus a self-service portal gives you visibility of everything in near real-time.

Benefits

Available

Available

24 hours a day, 365 days a year. Backed by SLAs

Cost-effective

Cost-effective

Economies of scale allow us to provide affordable management

Drives business

Drives business

Thanks to optimised services and freed up IT teams

One point of contact

One point of contact

A named service delivery manager to coordinate everything

Secure

Secure

Secure support links. ISO20071-certified* data centre (*only in certain countries)

Continually improves

Continually improves

Includes patches, upgrades, health checks & service reviews

What our customers had to say

NHS Lanarkshire is looking forward to working with Proact on the Service Management and support of the infrastructure for TrakCare, our critical patient administration solution.

Barry McCalister, Head of Applications, NHS Lanarkshire

Proact’s Service Management allowed us to achieve a higher level of service at over 50% lower than the cost of an internal team.

Brian Coburn, Group IT Manager, Stagecoach

E-business is running 24/7, therefore service availability is a key factor for us. It is also important that our partners are competent and willing to work with us on new development projects. In addition to infrastructure management, Proact is also offering us the ability to work with our development team.

Hele Hammer, CEO, Telema

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