Proact supported the vast amount of changes required to modernise the ageing infrastructure. The University wanted to increase resiliency and improve efficiencies by modelling and implementing a phased approach, which enabled a gradual transformation of the IT architecture without causing major disruption to day-to-day operations. High on the agenda for the University was ensuring that the environment could provide reliable support in the event of a disaster, and that it would be managed by a reliable service provider. Additionally, there was a requirement for an improved backup solution which could provide various layers of resilience while efficiently managing large amounts of data.
The University sought a trusted advisor that would be able to manage daily tasks, provide specialist skills and work in close partnership to ensure the IT environment was running optimally. Proact’s maturity in the market enabled us to positively challenge the status quo and offer bespoke advice and solutions for these requirements. The University was confident in our ability to provide the most advanced and advantageous solution and therefore selected us.
Acting as an extension of the University’s internal IT department, Proact not only implemented a variety of infrastructure solutions as part of this phased project, but played a crucial advisory role relating to any future cloud transformation plans. By deploying new storage, servers and a backup environment, using leading enterprise-class technologies, the University has now transformed its IT operations and future-proofed its entire environment. This resilient solution, which integrated new storage, networking and compute, as well as a solid and reliable backup function, significantly reduced the likelihood of data loss while increasing performance and availability. Proact’s experts also introduced a disaster recovery solution at the University, which was designed to be secure, available and flexible from the ground up.
As a result of Proact’s Service Management, the University of Gloucestershire’s IT team can have total peace of mind that everything is being taken care of by true experts in the field. This will allow the department to focus on innovative university-centric projects. The University is enjoying an efficient, fast and effective IT monitoring, support and incident resolution service, with selected operations continually being optimised thanks to Proact’s advanced, secure monitoring platform. Service Management also ensures that the University is getting peak performance from its systems while also freeing up internal resource to focus on strategic projects.
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