Job Overview:

The role of the Project Manager has multiple facets and is an integral part of the PMO Team.  A role, focussing on planning, executing, and closing projects according to strict deadlines and within budget. This may include acquiring resources and coordinating the efforts of team members and third-party suppliers/contractors in order to deliver projects according to plan.

Responsible for high quality project management to both internal and external customers for multiple large, complex projects including day to day task management of all Proact and Third-Party resources once allocated on a per project basis


Job Responsibilities: 

  • To project manage and control the delivery projects in accordance with the Proact UK PMO guidelines
  • Management and control of multiple projects & project tasks is essential. You will need to be disciplined and organised such that you keep control and expedite tasks in a timely manner, retaining management and control. 
  • Creating detailed work plans which identify and sequence the activities needed to successfully complete the project
  • Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
  • Driving issues through to resolution, managing conflict where necessary
  • Identify and raise (log) issues and risks and recommend action to resolve
  • Day to day task management & control of all required Proact and Third-Party resources once allocated on a per project basis
  • Documentation: you will be expected to compile, create and deliver quality customer facing documentation based on the Proact UK PMO guidelines
  • Responsible for the management and the transition of Proact project customers into Managed service customers, where applicable
  • Project Budgetary Management and Control – All projects must be managed and maintained as such that they are executed and delivered in a timely manner as sold within the Job or Project Sale. It is an expectation that all projects are delivered on time.  Any project overruns (time and/or effort) must be reported by exception in detail with full supporting reasons.  All members of the projects team must endeavour to achieve these goals.
  • To ensure accurate billing of project budgets in accordance with the agreed milestones and timeframes of the project
  • To ensure all project and service delivery workshops, throughout the project lifecycle, are attended and completed by the relevant team members
  • To ensure that all project actions, both Customers and those owned by the Proact project team, are completed in the agreed timeframes to ensure timely delivery of the project
  • To manage and maintain an accurate and update project log to be shared with the customer throughout the project lifecycle
  • To produce up to date and accurate project records within appropriate Company business systems to ensure accurate reporting to the business of project status
  • To maintain regular project update calls with the customer throughout the project delivery. The Project Manager must communicate clearly and concisely with diverse audiences, in both oral and written contexts, and are comfortable giving and receiving feedback.  Direct regular communication with Customer on email alone is unacceptable – all efforts must be made to physically speak to and forge strong working relationships with customers. Email must only be used as a medium for confirmation and approval/feedback to and from a customer
  • To produce regular project highlight reports to the customer, Proact account managers, Proact district managers and Senior Management Team
  • To be the main point of contact for the Customer throughout the project lifecycle. Positive development of internal and external customer relationships. Focus on Customer Success is essential at all times
  • To manage the relationship with the customer on behalf of Proact UK throughout the project lifecycle
  • To manage the booking of correctly skilled resources to ensure project delivery to meet the customer requirements
  • To engage the PMO project coordinators in assisting with the delivery of the projects across the Proact project portfolio
  • To assist the Head of the PMO in the development of the project coordinators and other members of the PMO as required
  • To take part in cross departmental working teams as required to meet organisational objectives
  • Whilst not a technical role, an appreciation and understanding of the underlying technologies is essential

Qualifications

  • GCSE Grade C or above in English and Maths, or equivalent qualification
  • Prince 2 – Practitioner certificate
  • ITIL Practitioner Certification, or hold the relevant skills
  • Educated to degree level or above

Experience

  • At least 3 years’ experience in a Project Management role
  • Minimum of 3 years‘ experience utilising an ITIL service management framework
  • Experience of working on multiple projects simultaneously
  • Experience of delivering medium to large IT transformation projects with multiple vendor technology
  • Experience of drafting clear and comprehensive documentation to support technical implementation and administration processes
  • Experience of dealing directly with customers at senior level
  • Experience of working in a flexible team environment

Benefits 

  • Private Comprehensive health care cover with AXA
  • Company pension Scheme
  • 25 Holidays 
  • 3 charity days fully paid/ year
  • Option to purchase another 5 days Annual leave
  • Company Laptop and Mobile phone