Stagecoach

Stagecoach drives business efficiency with Proact’s Service Management

Security

Security

High levels of security with Proact operating ISO standards

Business continuity

Business continuity

Improved business continuity ensured by Proact’s experts

Cost savings

Cost savings

Tangible cost savings compared to delivering the solution in-house

The challenge

The challenge

Stagecoach had a number of IT systems which were crucial to delivering its key business services. If these systems were to go down for any reason, Stagecoach’s customer satisfaction levels would drop dramatically, and the company would suffer a loss of reputation on a global scale.

The solution

The solution

Proact worked closely with Stagecoach’s internal IT team to implement 24x7 proactive Service Management for the company’s mission critical infrastructure.

Taken from Proact’s portfolio of Managed Cloud Services, Service Management provided Stagecoach with around-the-clock monitoring and management of its storage environment, with Proact’s team of skilled experts constantly on hand to pre-empt any potential problems and ultimately reduce the risk of downtime. The service was designed by Proact to compliment Stagecoach’s existing IT team, allowing the company to reduce risk, improve its service levels.

Proact’s Service Management allowed us to achieve a higher level of service at over 50% lower than the cost of an internal team.

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