Terms and Conditions

You can download the latest version of our Terms and Conditions documents here. If you have any questions feel free to contact us.

 

Current versions

Service Level Agreement

Service Level Agreement v1.3 valid from 09/10/19

Standard Terms and Conditions

Standard Terms and Conditions v1.7 valid from 22/04/2020

Terms and Conditions of Purchase of Goods and Services

Terms and Conditions of Purchase of Goods and Services v.2.2 valid from 17/05/2019

Vendor terms

Amazon Web Services (Service Terms)

Amazon Web Services (Customer Agreement)

Broadcom

CentOS

Cisco

Citrix

CommVault

Dell

Equinix

HPE

Infinidat

IronScales

Lenovo

Logrythm

Microsoft (Terms and Conditions)

Microsoft (EULA)

NetApp

Nutanix

Oracle

Pure Storage

Red Hat

Red Hat Cloud Software and Services Agreement

Securonix

Tintri

VMware

Veeam

Zerto

Services terms

Premium Support Plus (SDSPSP-01)

Service Management (SDSSM-01)

Service Operations Catalogue (SDSSOC–02)

Disaster Recovery as a Service (SDXDR-01)

Storage as a Service (SDXST-02)

Proact Hybrid Cloud (SDXPHC-01)

Backup as a Service (SDXBK-002)

Backup as a Service – Virtual (SDXBAAS-V-001)

SIEM as a Service (SDXSIEM-003)

SIEM as a Service Enterprise (SDXSIEM-E-001)

Vulnerability Assessment as a Service (SDXVA-002)

Previous versions

Purchasing terms

Sales terms

Service terms

Terms and Conditions of Purchase of Goods and Services v1.0 valid from 01/01/16 to 17/05/19 (UK only)

Standard Terms and Conditions v1.6 valid from 06/04/2020 – 29/04/2020

Standard Terms and Conditions v1.5 valid from 01/10/2019 to 05/04/2020

Standard Terms and Conditions v1.4 valid from 18/07/2019 to 31/09/2019

Standard Terms and Conditions v1.3 valid from 25/10/18 to 17/07/2019

Standard Terms and Conditions v1.2 valid from 15/10/18 to 24/10/18

Standard Terms and Conditions v1.1 valid from 02/01/18 to 15/08/18

Standard Terms and Conditions v1.0 valid from 25/08/17 to 01/01/18

Terms and Conditions for the Supply of Goods and Services v 2.1 valid from 05/10/16 to 24/08/17

Terms and Conditions for the Supply of Goods and Services v2.0 valid from 22/06/16 to 04/10/16

Terms and Conditions for the Supply of Goods and Services v1.5 valid from 06/01/15 to 21/06/16

Service Operations catalogue: SDSSOC–01 Service Operations Catalogue

Back up as a Service: SDXBK-001 BaaS

Storage as a Service: SDXST-01 STaaS

SIEM as a Service: SDXSIEM-002 SIEMaaS

SIEM as a Service: SDXSIEM-001 SIEMaaS

Vulnerability Assessment as a Service: SDXVA-001-VAaaS

Proact SLA

MCS terms

Slavery statement

Service Level Agreement v 1.2 valid from 07/03/17

Service Level Agreement v 1.1 valid from 13/02/17

Managed Cloud Services Terms and Conditions v2.6 valid from 18/08/16 to 24/08/17

Managed Cloud Services Terms and Conditions v2.5 valid from 11/09/15 to 17/08/16

2019 Modern Slavery Statement

2018 Modern Slavery Statement