Terms and Conditions

You can download the latest version of our Terms and Conditions documents here. If you have any questions feel free to contact us.

 

Current versions

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Service Level Agreement

Service Level Agreement v1.4 valid from 09/12/2021

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Standard Terms and Conditions

Standard Terms and Conditions v1.11 valid from 29/03/2022

These terms apply when Proact is delivering goods and/or services to our customers

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Terms and Conditions of Purchase of Goods and Services

Terms and Conditions of Purchase of Goods and Services v.2.2 valid from 17/05/2019

These terms apply when Proact is purchasing goods and/or services

Vendor terms

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Amazon Web Services (Service Terms)

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Amazon Web Services (Customer Agreement)

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Broadcom

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CentOS

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Cisco

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Citrix

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CommVault

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Dell

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Equinix

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HPE

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Infinidat

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IronScales

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Juniper

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Lenovo

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LogicMonitor

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LogRhythm

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Microsoft (Terms and Conditions)

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Microsoft (EULA)

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NetApp

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Nutanix

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Oracle

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Pure Storage

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Red Hat

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Red Hat Cloud Software and Services Agreement

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Securonix

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Tintri

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VMware

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Veeam

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Zerto

Services terms

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Premium Support Plus (SDSPSP-01)

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Service Management (SDSSM-01)

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Service Operations Catalogue (SDSSOC–02)

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Disaster Recovery as a Service (SDXDR-01)

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Storage as a Service (SDXST-02)

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Proact Hybrid Cloud (SDXPHC-01)

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Backup as a Service (SDXBK-002)

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Backup as a Service – Virtual (SDXBAAS-V-001)

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SIEM as a Service (SDXSIEM-003)

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SIEM as a Service Enterprise (SDXSIEM-E-001)

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Vulnerability Assessment as a Service (SDXVA-002)

Previous versions

Purchasing terms

Sales terms

Service terms

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Terms and Conditions of Purchase of Goods and Services v1.0 valid from 01/01/16 to 17/05/19 (UK only)

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Standard Terms and Conditions v1.10 valid from 25/11/2021 – 28/03/2022

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Standard Terms and Conditions v1.9 valid from 25/03/2021 – 24/11/2021

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Standard Terms and Conditions v1.8 valid from 13/10/2020 – 24/03/2021

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Standard Terms and Conditions v1.7 valid from 22/04/2020 – 12/10/2020

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Standard Terms and Conditions v1.6 valid from 06/04/2020 – 29/04/2020

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Standard Terms and Conditions v1.5 valid from 01/10/2019 to 05/04/2020

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Standard Terms and Conditions v1.4 valid from 18/07/2019 to 31/09/2019

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Standard Terms and Conditions v1.3 valid from 25/10/18 to 17/07/2019

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Standard Terms and Conditions v1.2 valid from 15/10/18 to 24/10/18

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Standard Terms and Conditions v1.1 valid from 02/01/18 to 15/08/18

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Standard Terms and Conditions v1.0 valid from 25/08/17 to 01/01/18

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Terms and Conditions for the Supply of Goods and Services v 2.1 valid from 05/10/16 to 24/08/17

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Terms and Conditions for the Supply of Goods and Services v2.0 valid from 22/06/16 to 04/10/16

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Terms and Conditions for the Supply of Goods and Services v1.5 valid from 06/01/15 to 21/06/16

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Service Operations catalogue: SDSSOC–01 Service Operations Catalogue

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Back up as a Service: SDXBK-001 BaaS

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Storage as a Service: SDXST-01 STaaS

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SIEM as a Service: SDXSIEM-002 SIEMaaS

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SIEM as a Service: SDXSIEM-001 SIEMaaS

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Vulnerability Assessment as a Service: SDXVA-001-VAaaS

Proact SLA

MCS terms

Slavery statement

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Service Level Agreement v1.3 valid from 09/10/19

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Service Level Agreement v1.2 valid from 07/03/17

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Service Level Agreement v1.1 valid from 13/02/17

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Managed Cloud Services Terms and Conditions v2.6 valid from 18/08/16 to 24/08/17

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Managed Cloud Services Terms and Conditions v2.5 valid from 11/09/15 to 17/08/16

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2019 Modern Slavery Statement

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2018 Modern Slavery Statement